Returns & Exchanges

At GT Omega, we are committed to providing the ultimate ergonomic experience for your home setup. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully disassemble your furniture and pack all components back into their original packaging, ensuring all hardware and manuals are included.

• 3.
  Ship It Back

  Affix the provided shipping label to your package and drop it off at the designated carrier location; please ensure the item is securely sealed for safe transit.

• 4.
  Quality Inspection & Refund

  Once our warehouse team receives and inspects the item to confirm it is in original condition, we will process your refund to your original payment method within 5-7 business days.